Contacting Tech Support

To Enter a Support Request via the Online Portal, go to the Product Website and Search for the Support Link which will redirect you to the Portal as seen below: 

To Engage Support via Phone: 

Arecont Vision Support: 1-818-937-0700

CostarHD Support: 1-858-391-1800

Costar Video Support: 1-888-694-7827

Innotech Support: 1-954-792-2818

To Engage Support via Email: 

IDIS Americas Primary Support Email: Support@idisamericas.com 

Branded Support Emails: 

Arecont Vision Support: Support@arecontvision.com

CostarHD Support: Support@costarhd.com 

Costar Video Support: Support@costarvideo.com 

Innotech Support: Support@innotechsecurity.com 

Please provide the following information about your camera and/or VMS System when entering a Support Request:ue

• Description of Issue
• Device Model Number
• MAC Address/Serial Number
• Firmware/Software Version
• VMS Vendor and Version
• A Return Shipping Address is needed for RMA Processing.