DR-Series | How to create a Self-Diagnosis report

Super Admin
06 May 2026
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Environment:

  • DR-1000
  • DR-2000
  • DR-6500
  • DR-8500

Purpose:

When there is a problem with the NVR system, generate reports for troubleshooting.

Proceduce

  1. Go to the "Setup" icon on the front panel console.
    setup.jpg
  2. Click "System>Self-Diagnosis", then the Plus (+) to generate a report.
    system_self.jpg
  3. Click "Yes" to generate a report.
    create.jpg
  4. Click on the "View a Report" field
    repport.jpg
  5. Click on the "Page" field to review the errors showing a Yellow triangle with an exclamation.
    page.jpg
  6. Click "Device Health Status" to review the error.
    page2.jpg
  7. Camera 2 is in Yellow, showing video lost. 
    video lost.jpg
  8. Click on the "Page" field, then click on the "Camera Status."
    cam status.jpg
  9. Camera 2 shows "Bad"(0/3), 3 ping sent, 0 received. 
    Camera status2.jpg
  10. The next step will be to check the network connection and the power to camera 2.

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