"Error decoding video stream (-830) (-990)" in Xtralis

Super Admin
02 May 2026
0 views

When, when trying to watch the video of one of the channels of an Xtralis unit, we get the message "Error decoding the video sequence", it means that the RTSP port with which we have added the terminal in the AdPro program is not the same as the one of the unit itself

 

mceclip0.png

 

It means that the RTSP port with which we have added the terminal in the AdPro program is not the same that the unit itself has:

 

mceclip1.png

 

mceclip2.png

 

As soon as we edit the unit added in the software and establish the correct port, the error will not appear when playing the video

 

 
 

Was this article helpful?

Bu bilgiler sorununuzu çözmeye yardımcı oldu mu?

Still need help?

Uzman ekibimiz size yardımcı olmak için burada.

New Ticket