Firmware & Hardware Upgrades

Important Notes:

• Please note if this is an obsolete camera or is out of warranty, you are updating at your own risk. If the camera fails during the firmware update, we will not be able to repair the camera.

• AV IP Utility is for firmware version 65192 or higher.
• If the firmware is version 65191 or earlier, a different tool, Firmware Loader must be used.
• Directly connect to the camera with a PoE injector for the best results.
• Firmware updates should be applied incrementally.
• Once the firmware update has been completed, the camera must be factory defaulted.
• Disconnect any devices streaming from the camera before any firmware or hardware update (i.e. remove it from the NVR, close web pages to it).
• Disable any firewall or security software on the workstation.
• Disable any wireless adapters.

Issue:

The customer/integrator needs to update the camera firmware.

Resolution:

To obtain firmware:

1. Go to https://arecontvision.com/
2. Click the magnifying glass on the right and type in the model of the camera you are working on and click Enter.
3. Click the model that appears.
4. Click the Downloads tab.
5. Download all files needed.

To perform a firmware update:

1. Click on a camera.
2. Click Camera > Firmware Update.
3. Browse to the firmware update and click Open.
4. An Update Progress window will appear and the camera will reboot.
5. The camera should be displayed at the new version.

To perform a hardware update:

1. Click on a camera.
2. Click Camera > Hardware Update.
3. Browse to the hardware update and click Open.
4. An Update Progress window will appear and the camera will reboot.
5. The camera will repopulate.

Due to hardware changes that were implemented some firmware upgrades state "Please contact Arecont Vision Tech Support". Please call 818-937-0700 or email support@arecontvision.com for these files. Click HERE for more information: