How to request on-demand photos and view surveillance cameras integrated in Ajax

Super Admin
02 May 2026
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In order to be able to view the integrated video surveillance cameras and make the photo request on demand in the MotionCam and MotionCam Outdoor PhOD, the following steps must be followed:


Step 1: Privacy settings management is enabled to an end user from the Ajax PRO app. There is no need to assign the administrator role. This or these users will be privacy managers and will be able to manage the permissions for viewing and requesting on-demand photos and viewing surveillance cameras.


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Step 2: With the Ajax Systems app for end users (white app), enter the Hub configuration and a "privacy" field will appear.


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Step 3: If you have photo detectors with on-demand image request, enable "Allow photos on demand". Then select the user or installer you want to enable permissions for to request photos on demand or view integrated surveillance cameras.


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Note: the users with the yellow star badge are the users that have been enabled as privacy managers

Step 4: Once the user is selected, depending on the device, the permissions for viewing integrated cameras or requesting images from the photo detector are enabled.

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