• At the top right, click Start > Settings 
  
  
• Select Account and Authority 
  
  
  
  
• On an NRX recorder, select Password Recovery Settings 
  
  
  
  
  • On other Blue Series recorders, select Edit Security Question 
    
    
    
    
• Check Enable and enter the email address you will use to receive the verification code.
• Click Apply when finished.

• • You now have the ability to reset your password if you get locked out of your recorder

• When logged out and prompted to enter your username and password, select Retrieve Password 
  
  
  
  
• Enter the email address you set up under Password Recovery Settings, Click Obtain 
  
  
  
  
  • An email will be sent containing the verification code.
    • Enter it at the recorder and click OK
      
      
• Set your new password and confirm it, then hit OK  
  
  

Initial submission Date: October 10, 2025

Article authored by: Kevin Holland, Technical Support Agent - Tier 1