How to Unpair my Device from my Swann Security Account

Tech Support recommends that you do NOT unpair the device from your Swann Security account if you have an active subscription or if you are experiencing issues with the app.

• This should only be done if you want to give the device away or to return the product for repair/refund.
• This can only be done if you can still access your Swann Security account via mobile device.

WARNING!

• For stand-alone cameras, local clips saved in microSD card and cloud clips won't be accessible.
• For recorders capable of uploading clips to Swann Security Cloud, cloud clips won't be accessible.

We recommend that you save important clips prior to unpairing.

Choose Your Phone Type

Open Swann Security app then tap on Devices then choose the device you want to unpair (e.g. NVWMR4K)

Tap on Advanced Settings

Tap on Remove Device

A prompt will appear to verify your action.

Tap Confirm to proceed.

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Open Swann Security app then tap on Devices then choose the device you want to unpair (e.g. NVWMR4K)

Swipe all they way to the bottom, then tap on Remove this device

A prompt will appear to verify your action.

Tap Remove to proceed.

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Si necesita este artículo en español, consulte el enlace a continuación:

Cómo Desvincular mi Dispositivo de mi Cuenta Swann Security