How to Update Standalone Cameras Using the Swann Security App
This guide will walk you through updating your standalone cameras using the Swann Security App on either Android or iOS devices. Keeping your camera’s firmware up to date ensures you benefit from the latest features, performance improvements, and security patches.
Before you start:
- Make sure your camera is powered on and connected to Wi-Fi.
- Check that your mobile device has the latest version of the Swann Security App installed.
- Have a stable internet connection during the update process.
- Choose Your Phone Type
Choose Your Starting Point
Steps on How to Update
Open Swann Security app, tap on then select your standalone camera.
Right away, you will see that there is an update available.
Tap on to proceed updating.
Since the firmware update will some time, please refrain from doing the following:
- Turning off your router or modem.
- Disconnecting the Ethernet cable if the camera is using it to get internet connection.
- Turning off the camera in any way.
The camera will go offline while updating—this is normal. Once the update is complete, the camera will be back online.
Open Swann Security app, tap on then select your standalone camera.
Tap on
Tap on
Tap on
Since the firmware update will some time, please refrain from doing the following:
- Turning off your router or modem.
- Disconnecting the Ethernet cable if the camera is using it to get internet connection.
- Turning off the camera in any way.
The camera will go offline while updating—this is normal. Once the update is complete, the camera will be back online.
NOTE:
If it failed to update the firmware, proceed here →
Special Cases
If the firmware update fails, here are common causes and fixes:
The Camera is Not Streaming Before the Update
The camera must at least be streaming to tell you that it is still working and ready for your next action—which is to update its firmware.
- If you have set it to not stream when opening the app, you just need to tap on the camera on to start streaming.
- If it was supposed to stream when opening the app, but it didn't, try rebooting the camera physically (since you can't do it in the app at this point).
Once it streams, proceed in updating the camera again.
The Camera Streams but Fails to Update
Since the camera can stream live feed, this means there is no problem with the network connection, right? However, in some rare occasions, an unexplainable event could happen.
That said, simply rebooting the camera may help resolve this issue:
- For Android, go to then
choose your camera. Tap on then - For iOS, go to then
choose your camera. Tap on then
Try updating again. If the update still fails, and your camera uses microSD for its local storage, troubleshoot the microSD card →
Faulty or Unformatted MicroSD Card
The update file is saved temporarily on your camera’s local storage. Here are the steps to troubleshoot if the microSD card is the cause of update failure:
- Try replacing the microSD card with a new one.
- Format the card before using it.
- Restart the update process.
Why this helps? A corrupted or incompatible card can block the update from saving correctly.
Weak Wi-Fi Signal or No Internet Connection
- Ensure your camera has a strong and stable internet connection.
- Move your router closer to the camera or reposition the camera to reduce interference.
- Try updating again once the connection is stable.
Why this helps? Updates require uninterrupted data transfer, and poor Wi-Fi can cause the process to fail.
Summary & Next Steps
By following this guide, you should now be able to update your standalone camera’s firmware successfully on either Android or iOS devices.
If you continue experiencing update failures after troubleshooting, please contact Swann Support for further assistance.
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