I Forgot My Swann Security Email Address. What Should I Do
Answer: Try all your email until you find your account and device; otherwise, pair it to a Swann Security that you can log in.
Different Ways to Find Your Account
Check All Your Emails
Look for "Swann Security Setup"
- Found one? Use that email to login. If you forgot the password, reset it
- None of your emails has it? It may be another person's email (e.g. someone who helped you with the setup before). Reach out to that person to get it sorted.
Test Different Emails
If you know an email, but don't have access to its inbox, try to use it to login to the Swann Security app.
Follow the recommended guides below depending on the error message that you'll get in the app
- User account does not exist - It means the email address doesn't have an account.
- Please use a valid user ID and password combination - It means that the email address exists, but the password is incorrect.
If you're looking for the account where your Swann device is paired, since you don't have access to the email address that you found and therefore can't reset its password, you will need to reach out to Swann Support and prepare few things
Check Other Mobile Device
If you still have another device that has access to your account, go to More > Profile to see what email address is used.
Forgot its password, but you have access to the email's inbox? reset the password
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