I have set up my camera but in the app, it always says offline

Answer: There are multiple possible reason why a camera won't go online after the setup process

• Not connected to 2.4 GHz Wi-Fi – Swann cameras only support 2.4 GHz, not 5 GHz
• Wrong Wi-Fi password / credentials – Even one incorrect character prevents connection
• Router using combined SSID (band steering) – Cameras may fail if 2.4 GHz and 5 GHz share one name
• Unsupported characters in SSID or password – Special symbols can break the connection process
• Incompatible Wi-Fi security settings – Needs WPA or WPA2 (not newer/unsupported modes)
• Hidden Wi-Fi network (SSID) – Camera can’t detect or connect to hidden networks
• Weak signal or distance from router – 2.4 GHz helps range, but poor signal still causes failure
• Router/network issues – Misconfigured router, updates, or needing a restart can block connection

How to Fix It

If you are just settings up your camera, these guides may help

• Trick on How to Connect Your Phone to Your Router's 2.4 GHz Band
• Recommended Router Wi-Fi Settings for Swann Standalone Cameras

For cameras that were able to stream, at least once, but suddenly turned offline, visit this article instead:
Why Is My Swann Standalone Camera Offline