Currently, the Pro-X camera software reset only supports Windows PC.

For the Mac users, if the X-Portal utility support Mac, then it can also support.

Requirement:

Windows PC

X-Portal software.    Download from (Here)

1. Open X-Portal Software
2. Select Pro-X IP Camera need to reset (can multiple selection),  but this PW reset don't support NVR.
   If you want NVR PW reset, please see another KB.
   
   
3. Use Batch Reset button
   
   
   
4. click Don't ask me again,  and Agree
   
5. select Browse,
6. select Desktop folder and Choose
7. Next
   
   
8. Make sure all selected file successfully exported.
   
   
   
9. Email file to our support team email.
   

   Our Support Hours:(NJ)(CA)    Monday to Friday, 9:00 AM - 9:00 PM (EST)
   You may e-mail LTS Technical Support at (based on your region)      

   East          Support.NewJersey@LTSecurityinc.com

   Central     Support.Houston@ltsecurityinc.com

   West         Support.LosAngeles@LTSecurityinc.com
   
   

10. Remember, there is supportpwrst@ltsecurityinc.com email which is for the LTS support members only. Please send XML email to our regular channel above to send/receive the key.
    
    
    

    Import XML

11. Once you got the email .  Then, you can import it back.
12. 
13. 

14. Completed

Troubleshooting

1. If you see a Red area (i.e. IP conflict), please turn off all conflicting cameras and leave one first.
   Reset/fix the password for this camera first and change the camera to a different IP address.
   Then connect another Pro-X IP camera and continue resetting one after the other.
   
   
   
2. If you can't see any device, please go to Search Settings
   

1. Change IP Address.   REMEMBER, Please Enter correct camera password in #2 first.
   Follow picture steps.
2. select Camera
3. Batch Modify IP
4. Enter correct IP address
5. OK
6. When it is successful change, it will show Green Check.