This FAQ answers the most common setup, configuration, and troubleshooting questions about the RN301A Series 4K Wired NVR. 

How do I recover my NVR password?

If you forget your NVR’s admin password, you can reset it from your monitor:

• Using Security Questions: On the login screen, click Forgot Password, answer your saved security questions, and create a new password.

How do I connect my RN301A to the Lorex Connect app?

The setup process has recently changed. The QR code shown on your recorder’s setup wizard screen is no longer needed for connecting to the Lorex Connect app.

Updated App Setup Steps:

1. On your phone, download and open the Lorex Connect app from the App Store / Google Play.
2. Create an account or Log in.
3. Tap + Add Device > Recorder.

Ensure your phone and the recorder are connected to the same network. The app will automatically search for and detect your recorder. Once found, follow the on-screen prompts to complete setup.

How do I check my system version and network info?

Click the Info button in the live view screen to view your firmware version, device ID, IP address, and connection status. This info is required when contacting Technical Support.

What’s included with my RN301 Recorder?

• RN301A4K Wired NVR
• Network (LAN) Cable
• HDMI Cable
• USB Mouse
• Power Adapter (DC 48V / 1.5A)

How do I turn my NVR on or off?

To power on, connect the included power adapter and switch the rear Power toggle to On. When the system boots, the Lorex logo will appear on the connected monitor.

To safely power off, right-click and select Admin from the live view screen and select Shutdown. Wait for the shutdown message, then toggle the rear power switch to Off. Disconnect power only after the system has fully shut down.

How do I download the Lorex Connect app?

The Lorex Connect App allows remote access to your recorder from anywhere.

• Download for iOS
• Download for Android

After installation, open the app and sign in or create a Lorex account. Tap + Add Device > Recorder.