Here are the steps to troubleshoot the issue:

  1. Move the camera next to your router during the pairing process.
  2. Restart your router by unplugging the power cable and plugging it back in.
  3. Ensure there are no obstructions that may block the signal between the router and the camera.
  4. The installation distance should not exceed 33 feet.
  5. Make sure you are using the latest version of the Yi/Kami Home app.

Pairing steps with the camera:

  1. Delete the camera from the App. (Open the App > select the specific camera > Settings > Tap on Delete Camera) Note: If the camera was added before.
  2. Reset the camera.
  3. To add your camera, select the '+' icon.

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4. Under Select Device(s), choose the camera that is going to be paired with the app. If you can't find the camera, click on the QR code under Select Device(s). Scan the QR code at the bottom of the camera.

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5. Then select [I heard “Waiting to connect”] at the bottom of the screen. If you don’t hear waiting to connect, click on the link "if you did not hear anything, tap here".

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6. Under Wi-Fi Setup, enter the password for the Wi-Fi router, then tap Next.

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7. Face the QR code directly at the camera. If you hear “QR code scan is successful,” press next. If you did not hear anything, click on the link at the bottom of the screen.

8. The camera will go into retrieving pairing status, which can take 1-2 minutes. You'll hear, "You can start using your camera now".

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9. After successfully completing the pairing process, an authentication request will appear on the screen. You can either tap on "Open Email App" or directly access your email account to proceed.

10. In the email you receive, locate the option "Finish Camera Setup" and click on it. You will then be asked to provide a name for your camera. Once you've entered the camera name, click on "Next" to finalize the setup.

11. Upon completion, a dialog box will appear, stating "Setup Completed." To continue, tap on "Launch App" located at the bottom of the screen.

12. To view the newly added camera, open the app and navigate to the camera thumbnail view. From there, click on "Finish Pairing." If you haven't subscribed to the cloud service yet, you might be prompted to purchase it. However, you can choose to skip this step, and it will still enable you to access and view your camera.