[Shepherd][2.4.0.3] Why the application cannot be opened after Windows 10 upgrade
20 Aug 2026
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QUESTION
It was reported that after a Windows 10 upgrade (ver 1803), when trying to open the Shepherd application it showed the following message:
Note: The Shepherd application is an executable so cannot be reinstalled
ANSWER
The issue was caused by changes in the Windows 10 QT libraries after the 1803 upgrade. We already release a new software version (ver 2.4.0.101) that can solve the issue. Please download this version from the following link:
Shepherd 2.4.0.101: http://download.vivotek.com/downloadfile/downloads/software/shepherd.exe
Shepherd 2.4.0.101: http://download.vivotek.com/downloadfile/downloads/software/shepherd.exe
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