TP Link - Tapo - Why can’t I receive notifications after turning on Notifications?

Step 1 Check and confirm Notifications setting on your phone is enabled. 

For iOS: Launch Settings -> Notifications, ensure Show Previews is on Always, and the Allow Notifications for the Tapo App is on. 

For Android: Launch Settings -> Notifications & status bar -> App notifications, locate the Tapo App and ensure the Show notifications option is on. 

Step 2 Turn off Do Not Disturb 

For iOS: Go to Settings and tap Do Not Disturb, then tap on the switch next to Do Not Disturb to turn it off. 

For Android: Launch Settings -> Sound&vibration -> Do not disturb, locate the Do not disturb option is Off. 

Step 3 Check and ensure the Wi-Fi & Cellular connection on the phone is working properly. 

Please contact TP-Link technical support with the following information if you still encounter push notification issues after the above suggestions. 

1) Your TP-Link ID or cloud account; 

2) The brand&model of your phone and its Android/IOS version; 

3) Whether you have tried all suggestions listed above or not. If yes, what are they?