Unlink device with Hik Partner PRO app

• Go to Toolkit and select “Online Support Case” to create a new support case.

• Create a new case and select Device Disconnection.

Select method

1. If the device and the phone are on the same LAN network

Select LAN device

All you need is either the photo of the label, the QR code, or the XML file.

Enable consent and click Confirm to submit the case.

2. If the device and the phone are not on the same LAN network

Select others

Step 1: Upload the image of the device label

Step 2: In SADP, select the device, click “Forgot Password,” tap “Generate QR Code,” and scan it with Hik-Partner Pro.

Step 3: Activate consent and click Confirm to submit the case.

2. HPP Web Portal

A) Password Reset and Device Unlinking. Access HPP Web (Hik-Partner Pro) → Support → Online Support Case.

B) Select the appropriate case type

C) Select Device Password Reset for password requests or Device Unlinking for unlinking requests. If your device and computer are on the same LAN network, select LAN Device (SADP); otherwise, select Other.

D) Complete the submission form and click Submit.

E) Once the submission has been successfully completed, you can consult the case records for information on reactivation or disassociation.