Zoho + Solink Integration Overview
This article provides a comprehensive overview of what Zoho looks like in the Solink platform and how you can use the data from Zoho to supplement your Dashboard.
Solink's integration with Zoho connects your warehouse inventory data to real-time video footage, allowing you to:
Review Packaging Discrepancies for Orders
Compare video footage with shipment data to spot mismatches with the sales order. Then, use the footage to determine if the issue was caused by human error, a scan failure, or a packing process breakdown.
Investigate Return Claims
Link refund data (return reason, amount, items returned) with original shipment events and video footage. Discover potential issues like damaged goods, incorrect packaging, or fraudulent refund claims.
Improve Shipping Accuracy and Reduce Fulfillment Errors
Track the fulfillment workflow from sales order to delivery confirmation. Use timestamped video at packaging stations to confirm that items were scanned and packed at the right times and in the correct quantities, validating against Zoho’s recorded shipment status and quantities.
Recommended Camera Placement
Ensure cameras clearly capture packing tables and/or conveyor belts from above. The camera view should include the full packing area in order to capture item scanning and boxing activities.
Event Card Fields
The following tables provide a list and descriptions of event fields you may see when viewing Zoho integration events in Solink.
Shipment and Order Fields
Field Name | Description |
Shipment Number | A unique identifier for the shipment record. Used to match video footage to a specific shipment event. |
Shipment Date | The date the shipment was processed or sent. May be used for auditing and timeline verification. |
Sales Order Number | A unique identifier for the original customer order. Links the shipment back to the originating order. |
Order Date | The date the customer placed the sales order. Useful for understanding order fulfillment timelines. |
Shipping Status | The current status of the shipment (e.g., Shipped, Delivered, Pending). Helps filter events based on stage in the fulfillment lifecycle. |
Shipment Carrier | The shipping provider responsible for delivering the order (e.g., FedEx, UPS). Included for tracking and logistics review. |
Tracking Number | A carrier-provided tracking number to follow the shipment’s delivery progress. Can be used to cross-check delivery status. |
Warehouse Name | The name of the warehouse where the order was packed. Helpful for identifying which location handled the fulfillment. |
Warehouse ID | An internal identifier for the warehouse. Can be used to link specific events to cameras placed in the corresponding location. |
Receiving Location Name | The name of the destination location receiving the shipment (could be a customer site, store, or distribution point). Useful for validating shipment routing. |
Shipping Location Name | The name of the origin location from which the shipment was sent. Helps confirm correct location routing and camera footage association. |
Items Ordered | The list of individual items (SKU, quantity, etc.) included in the original sales order. |
Items Shipped | The list of items that were scanned and shipped. Used to verify if what was packed matches what was ordered. |
Quantity Ordered | The total number of items originally ordered across all line items. Useful for detecting short shipments. |
Quantity Shipped | The total number of items that were actually packed and shipped. Used to detect over- or under-packing. |
Refund and Return Fields
Field Name | Description |
Return Number | A unique identifier for the return transaction. Links video and order data to a specific return. |
Refund Date | The date when the refund was issued or the return was processed. Helps correlate with video footage of returned goods. |
Return Reason | The reason provided for the return (e.g., wrong item, damaged, customer error). Useful for identifying training or operational issues. |
Refund Status | The current status of the refund (e.g., Approved, Pending, Rejected). |
Refund Amount | The monetary value refunded to the customer. Useful for financial tracking and identifying high-loss trends. |
Items Refunded | The list of items that were returned and refunded. Helps verify if the items returned match the refund details. |
Total Items Refunded | The total count of all items refunded. Used for tracking refund volume over time. |
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