ConteraWS | Delete user from WebService |

Issue:

• The customer is unable to log in to WebServices using their previous credentials.
• The user Password needs to be changed.
• The customer is no longer with the company

Environment:

• ConteraWS

Note: A Channel partner must have access to the Web Services to edit the User account.

Procedure:

1. Log onto the WebServices https://www.arecontvision-ws.com/login# 
   
2. In the Account menu, Select the Site you want to add or delete the User.
   
3. Click on MANAGEMENT>User Management>Users
   
4. Located the user that needs attention.
   
5. Click the "Edit" button.
   
6. Scroll down and Click on the "DELETE USER" button.
   
7. Done. 
   Note: Continue to step 8 if the user needs to be re-added.
8. Click on the "User" button.
   
9. Enter the information needed, then click on the "Add New User" button.
   
10. The new User will receive an Account Invitation email which has to be Accepted.
    
11. Once accepted you can use the email that was provided and the password you created to log into the WebServices https://www.arecontvision-ws.com/login#