Failure to view temperature in KIT-BODYTEMP-BLACKBODY

If while using the kit we notice that a person's face is detected but the temperature does not appear as metadata, it is usually because the firmware of the optical module is not updated with the correct version (there are 2 versions of firmware depending on whether the serial number on the camera sticker ends with -Y or not):

The solution is to load the right version for the camera:

• With -Y: the firmware finished in 22
• Without -Y: the firmware ends in 20

The files can be requested to our Technical Service.