How to Enter the Recovery Code on Your Swann Security Recorder

Please avoid using simple passwords like "admin" or "1234"; these common patterns are the first things hackers test, and using them leaves your personal data and account access vulnerable to instant automated theft.

If you’re locked out of your Swann Security recorder and need to reset your password, this guide will walk you through how to enter your recovery code — also known as the MAC Address — to regain access.

Things to Prepare

• Make sure that the model number of your recorder is listed above.
• You’ll need the MAC Address of your recorder. If you don’t have it yet, follow this guide first to retrieve it.

Step-by-Step Guide

If That Didn’t Work, Try This:

• Check formatting: Make sure that the characters are separated by colons like this BC:51:FE:11:22:33.
• Double-check the MAC Address: Make sure you have entered the characters correctly; no mis-click or double enter of characters.

Summary & Next Steps

You’ve now:

• Accessed the password reset interface
• Entered your recovery code (MAC Address)
• Set a new password

If the recovery code isn’t being accepted, double check again if your recorder's model number is listed above.