Recover your Recorder's "Admin" password using the Swann Security app
Tags: DVR password recovery, NVR password recovery, NVW password recovery, Swann Security app, forgot recorder password, retrieve admin password, device settings, password field, security challenge, biometrics authentication, account password verification, iOS instructions, Android instructions, system password retrieval, app version update, live feed access, menu access issue, paired devices, screen lock prompt, authentication process
This guide walks you through retrieving your recorder’s admin password using the Swann Security app. This will only work if the recorder was paired to Swann Security before. Password can be viewed whether the recorder is online or offline (the app retrieves the last saved password).
Important:
If you changed the recorder’s password while it was offline, the app will only display the old one.
Prerequisites:
- You have the Swann Security app installed and logged in to the same account used when you paired the recorder.
- The recorder was successfully paired at least once before; much better if you can still stream its live view.
Choose Your Phone Type
Choose Your Starting Point
- I’ve paired this recorder before and just need its password →
- I’m not sure if my recorder was ever paired →
- I tried the password, but it didn't work →
Viewing the Recorder's Password
Open Swann Security app, tap on then select your recorder.
Tap on the field.
You will be asked to enter your phone's password or scan your fingerprint to verify ownership of the device.
Once verified, the recorder's password will be shown.
Open Swann Security app, tap on then select your recorder.
Tap on the field.
You will be asked to enter your Swann Security account's password to verify ownership of the device.
Once you've entered your password, click
Once verified, the recorder's password will be shown.
Special Cases
Unsure If The Recorder Is Paired
Open the Swann Security app then go to Devices. Paired devices will be shown there.
Complete instructions above →
- If your recorder is not listed, you may be logged in to a different Swann Security account; OR
- If you only have one account but the recorder is not paired, then you need to do a password reset instead.
Why this helps? The app can only display passwords saved from a previous pairing—there’s no remote password reset.
The Password Is Incorrect
You tried the password on the recorder, but still can't logged in?
Either you have changed the password while it's offline which makes the password that the app provided old or incorrect, or you accidentally selected a wrong character.
Solution: You need to do a password reset instead.
Summary & Next Steps
You’ve learned how to:
- Retrieve your recorder’s admin password from the Swann Security app.
- Confirm whether your recorder was paired before.
- Identify and fix cases where the saved password is outdated.
If you still can’t access your recorder, you can get its Recovery Code by following the instruction in this article.
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