How to Pair Your Recorder Using the Swann Security app

This guide will walk you through how to pair your Swann Security recorder to the Swann Security app. Once paired, you can view and manage your recorder along with other Swann devices all in one place.

Things to Prepare

Before you begin, make sure you have completed the following setup steps:

1. Complete the Set Up Wizard
2. Connect your recorder to the internet
3. Have your recorder’s QR code ready
4. Install the Swann Security app, create an account, verify it, then log in.

Once done, choose your phone type
Android iOS

Choose Your Starting Point

Having trouble or unsure where to begin? Select the issue that fits your situation:

• I just want to pair my recorder →
• I’m getting an error or unsuccessful in pairing my recorder →

How to Pair Your Recorder (Android or iOS)

Follow the steps below if you are an Android user.

Open the Swann Security app, tap Menu then tap Pair Device

Tap Next

Scan the QR code of your recorder.

When prompted, enter your recorder password

• Username must stay as admin.
• Tap Continue when done.

Why this helps? The app needs your recorder’s password to securely link your device.

Don't know the password of your recorder? Follow this article

Enter a name for your recorder, then tap Next

Select where you purchased your system.

The app will begin pairing automatically.

Tap Done once pairing is successful.

You’ve successfully paired your recorder!

Swipe left or right to navigate

Follow the steps below if you are an iOS user.

Open the Swann Security app, tap Menu then tap Pair Device

Tap Start

Scan the QR code of your recorder.

Review the reminders shown, then tap Next

When prompted, enter your recorder password

• Username must stay as admin.
• Tap Link to Swann Account when done.

Why this helps? The app needs your recorder’s password to securely link your device.

Don't know the password of your recorder? Follow this article

Enter a name for your recorder, then tap Next

Select where you purchased your system.

The app will begin pairing automatically.

Tap Finish once pairing is successful.

You’ve successfully paired your recorder!

Swipe left or right to navigate

Common Error Messages When Pairing Your Recorder

Did you get an error message when pairing your recorder?

Check the list of error messages below that may match the error that you have on the app:

For Android users:

• Error: Device association failed – already paired to an account
• Error: Device association failed – device is offline
• Error: Device association failed – sign in failed
• Error: Device association failed – unable to process request
• Error: The device you are trying to pair is already registered to another account

For iOS users:

• Error: Connection Failed
• Error: User name or password error
• Error: The device you are trying to pair is already registered to another account
• Error: Swann Security was unable to verify the supplied credentials with the device
• Never ending "Verifying credentials" - the troubleshooting is similar to the article above.

NOTE: If you have encountered an error message that is not listed above, please click Submit Feedback below and include the following to have it added in the article:

• Model number of your recorder
• Screenshot of the error or screen recording of how you got the error

Summary and Next Steps

You’ve now learned how to:

• Pair your Swann recorder to the Swann Security app (Android/iOS)
• Fix common pairing issues such as being already paired, password errors, or offline messages

If you still can’t pair your recorder, contact Swann Support for further assistance.