Myannke - What to Do If The Mobile Phone Can't Connect The Camera?

Applies to:  I41EJ

Here are the steps:

1. Download and install the APP "Myannke". Please go to "Google Play" or "App Store" on your mobile phone, search for "Myannke", then download and install it on your phone.
   
   
   
2. Confirm your home Wi-Fi status.
   a). Please check if your wireless router has enabled DHCP and if it is a 2.4GHz network. (The device does not support 5GHz Wi-Fi currently.)
   b). Please ensure your smartphone has been connected to the wireless router.
   c). Please ensure there is no special character in the Wi-Fi name and password, and their length does not exceed 30 digits.
   
   
   
   
3. Check the camera's connection status. Please use a standard power cable to connect the camera's DC interface, then the device's infrared will be turned on. When they are off, please wait a moment until you hear a sound of waterdrop, which means the device has booted up completely. You can also use an object to block or cover the camera's lens to check if the device infrared will be turned on.
   
   
   
   
   
4. Connect the device (take the iPhone as an example here)
   
   a). Open the Myannke APP and click "Sign up".
   
   
   b). Input the username and password as prompted, then click "Sign up". The user name can be anything, just set one that you can remember it easily, also the password. And then click the "Sign up".  It means that you have created the account for the app successfully.
   
   
   c). After you log in to the APP,  click the"+" button in the top left corner.
   
   
   d). Choose "PTZ Cameras".
   
   
   e). Scan the QR code on the bottom of the device or enter the camera's ID manually.
   
   
   f). Input the device's password (the default password is "admin") and click "Add".
   
   
   g). There are two network connection methods to add the device. We take the wireless connection method as an example here. Please choose "Wi-Fi".
   
   
   h). Follow the prompts as shown in the below picture and click "Next".
   
   
   i). As shown in the picture below, please press the RESET button for 1 second and release, then you will hear a voice prompt. Please click "Already heard the voice hint".
   
   
   j). Input the Wi-Fi password and click "Next".
   
   
   k). Now the device is configuring. Please turn on the speaker of your phone and keep it as close to the camera as possible. Note: If your wireless connection fails, please long press the device's reset button to reset the device and return to "step I" to reconfigure.
   
   l). Set a new password as prompted, then click "Apply".
   
   
   m). Now you can start the live preview.