Rise | Log files Information

Environment:

• Rise Series 
• VMS (Recording devices requesting streams) 

Information requested:

1. Provide Rise camera information.
   1. Log in to the camera web UI
   2. Click on System> Information> 
      
2. Log file when the issue is present
   1. Log in to the camera web UI.
   2. Click on System>Camera Diagnostics> Log, then click Download files.
      
3.  Screenshot of the support Network tab.
   1. Log in to the camera web UI.
   2. Click on System> Support>Network Tab
      
4. Backup file 
   1. Log in to the camera web UI.
   2. Click on System>Service>Backup config
      
5. VMS model and version 
6. Wireshark capture from the VMS(devices requesting stream)
   1. Capture a camera with the issue present.(3 min capture)
   2. Capture a camera with no issues present. (3 min capture)
   Note: Start the capture, then reboot the camera.

7.  Send information to suppport@idisamericas.com