What do I do when I see black screens on my WebViewer?

From time to time you might see black screens on your WebViewer. If you do, please check the following items:

1. Make sure your Camera device is connected
2. Check for firewall

Once you've finished checking for connection and firewall, you can try the following troubleshooting steps:

• Connect your PC/Mac to a different network
• Disable hardware decoding acceleration
  • Chrome
• Revert back to the older browser version
• Try other browsers 

Disable hardware decoding acceleration

Chrome

1. Launch Google Chrome
2. Go to Settings
3. Click on Advanced
4. System
5. Disable Use hardware acceleration when available
6. Relaunch Chrome

🙋 Still have questions? Please contact us from the More tab in the app.