What to Do If The P2P Status Shows Offline/the Nat Status is Disconnected?
20 Aug 2026
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Purpose: If your device shows offline or the nat status is disconnected, please view the table below to find your model and get corresponding help.
| Applies to | Path | Check the status | The way to solve the problem |
| DT41Y/DT61Y/DT81Y/ DN41R/DN61R/DN81R/ DT41GB/DT81GB/DT61GB/ DW41JD/DW81KD/DW61LD/ DT81DP/N48PI/N44PI/ N46PI/N44PAM/N48PAW/ N46PCK/N88PCH |
Go to Menu >Configuration >Network >Platform Access |
 |
What to do if P2P status shows offline? |
| DH81NK/DH41NK/DM21O/ DM31O/DL81A/DH81S/ DH81NG/DN81NB/DM41G/ DN41CJ/DN81BJ/DN61EC/ DG81W/DG61X/DG41T/ DT81DQ/DT41DC/DT61ER/ DG41BE/DG81BE |
Go to the Main Menu >Info>Version |
 |
What to do if DVR or NVR can't connect to internet successfully ? |
| NW41V/N441H/N441K/ N28WEB/N441B/N441D/ N441L/N44PAN/N44PAJ/ N34WDB/N34WDD/N44WEB /N44WED/N44WEC/NW41V/ N44WBD/N48WHP/N48WHE |
Go to Menu >Network Setup |
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What to do if P2P shows offline? |
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