Why am I not upgraded after I've paid for Alfred Premium?

Once you upgrade to Premium, you shall receive an email titled "Welcome to AlfredCamera Premium" containing your subscription details.

In the unfortunate event that you paid for Premium and received the confirmation email but the account was not upgraded, please refer to the troubleshooting tips below:

• I still see ads in my AlfredCamera app
  • Error code: 6005, 6006
  • Error code: 6008
  • Error code: 6009 (or 6006 in legacy versions)
• I can't access my Premium features

I still see ads in my AlfredCamera app

If you still see ads or the Premium tab in your AlfredCamera app, your account might not be properly upgraded. 

1. Make sure you log in to the Alfred account mentioned in the confirmation email 

2. Tap the  button in the top right corner of the app

3. Choose the same plan you chose initially (1 month/12 months)

4. Tap on Already paid for an upgrade?
   
   

5. The app will send your purchase request again 

Error code: 6005, 6006

When you get a 6005 or 6006 error code, it means that there's a temporary glitch with the service. To solve this issue, you can clear the cache and data of the Play Store:

1. Open your device's Settings

2. Tap Apps & notifications See all apps

3. Scroll down and tap Google Play Store

4. Tap Storage & cache Clear Cache

5. Next, tap Clear storage

6. Re-open the Play Store & upgrade again

Error code: 6008

The Alfred Premium subscription is linked to your Alfred account rather than a specific device. If you see a 6008 error message after you resend the purchase request, it may indicate that you've upgraded to Alfred Premium on another account. Please:

1. Go to your confirmation email and check which Alfred account you upgraded to

2. Log in with the correct Alfred account

⚠️ Note: For iOS users, if you noticed the account shown in your confirmation email ends with @privaterelay.appleid.com, it means your Premium subscription was purchased when you logged in via the Apple Hide My Email feature, please make sure to use the same login method to sign in your account.

Error code: 6009 (or 6006 in legacy versions)

This error occurs when your current Google Play Store account is different from the one previously used to purchase AlfredCamera’s subscription. To successfully upgrade your plan, please make sure you are logged into the same Play Store account that made your original purchase. Please:

1. Open Google Play Store
2. Tap on your profile icon
3. Switch to the Google account previously used for AlfredCamera’s subscription
4. Remove AlfredCamera and reinstall it from the Play Store
5. Re-open AlfredCamera and try upgrading again

👉 Still need help? If you’re not sure which Play Store account was used before, please contact our support team, and we’re happy to assist you in locating the correct Play Store purchase account.
 

I can't access my Premium features

If you no longer see the Premium tab in your Viewer device but fail to access the Premium features, it normally means there might be a delay in the synchronization across devices, if the situation persists, please feel free to log out and log back into your Camera device and the issue should be resolved.

If none of the above steps resolve the issue, please provide one of the following pieces of information via the in-app Contact Us channel:

1. Google Play order number  (GPA.xxxx-xxxx-xxxx-xxxx) 
2. PayPal (I-xxxxxxxxxxxx)

🙋 Still have questions? Please contact us from the More tab in the app.