• Please download the latest version of the YI Action Camera app.
  • Check that the camera's Wi-Fi is turned on. Once the camera is on, swipe down to open the shortcut menu and check that the Wi-Fi option is lit.
  • Check that the app is not connected to a different camera's Wi-Fi hotspot.
  • Check that the app's Wi-Fi password is correct. The default password is 1234567890.
  • Check if another phone is connected to the camera. The camera can only be connected to one phone at a time.
  • Please make sure that the phone and the camera are within 100 meters of each other.
  • Check that there are not too many other Wi-Fi hotspots nearby that may interfere with your connection.
  • Once the above steps are done and corrected, please exit the app and restart the camera. Turn the camera's Wi-Fi back on, open the app and try to connect again.
  • If the above steps still do not resolve the problem, tap the camera's back screen to light it up and select "Settings" - "System Settings" - "Restore Factory Settings" to restore the device to factory settings and then reconnect.