Why do I see error code 7001/7008?

If you encounter difficulties starting a live session or experiencing incomplete video loading in your camera list, you may come across error codes 7001 or 7008, which indicate connectivity issues:

• 7001: Unable to start Live stream. Please check your network status and try again.
  • This indicates that the connection between your Viewer and Camera device is not stable.
• 7008: This Viewer device is offline. Please check your network status.
  • This suggests the connection issue is on your Viewer device.

Here are a few ways to check the stability of your network and give you better Live streaming results:

1. 🎬 Restart a Live session later
2. 📱 Connect the Viewer device to another network
3. 🌐 Disable any VPN or anti-virus service on your phone
4. 📶 Check the internet connection on your Viewer and Camera device
   • Test your internet connection via speedtest.net
   • Improve the network environment   
5. 🔄  Relaunch Alfred from the Camera device

See Also: 

• Why do my devices go offline (7006/7007/7009/7010)?

🙋 Still have questions? Please contact us from the More tab in the app.