Vivotek
Vivotek Knowledge Base Articles
181 Articles
[VAST] How to use the VAST Playback to export the NVR recording file with larger size
246 views
Active Guide
[VAST/VAST2] What are the benefits of adding Linux-based NVRs as substation in VAST2?
239 views
Active Guide
[VAST2] How to add the camera into VAST2 manually by using different protocols
225 views
Active Guide
[VAST2] How to add cameras into VAST2?
214 views
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[VSS] Is it possible to upgrade my VAST station directly to VSS?
185 views
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[VORTEX] Can I enable MFA for all users in my organization?
182 views
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[VORTEX Portal] Frame by Frame Playback
181 views
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[VORTEX Portal] AI Hub
180 views
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[VORTEX] How do I create an archive file?
180 views
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[VORTEX Portal] How can I set up alarm notifications for VORTEX Connect system events?
179 views
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[VORTEX Portal] How to use Missing/Unattended Object Detection rules in VCA Detection?
170 views
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[VORTEX] What will happen if you hardware reset your VORTEX camera?
169 views
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[Unmanaged PoE Switch] What's the power consumption of unmanaged PoE Switch ?
168 views
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[VORTEX]How to pause alarm using alarm management?
167 views
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[VORTEX] What will happen if you remove your device from your organization?
167 views
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[VORTEX Portal] How can I set up the VCA configuration via the Vivotek Camera webpage?
166 views
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[VORTEX] How can I help VORTEX improve AI services?
166 views
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[VORTEX Portal] What is synchronized playback and how to use it?
164 views
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[VORTEX Portal] Facial recognition
163 views
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[VORTEX] What kinds of MFA methods does VORTEX support?
163 views
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[VORTEX Portal] How can I share an archive file with someone outside my organization?
162 views
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[VORTEX Portal] List of Supported Hotkeys
159 views
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[VORTEX Portal] What is device offline delay time and how can I modify it?
159 views
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[All cameras] What is the default password used by VIVOTEK cameras?
158 views
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[VIVOCloud Application] How to share your device with other account?
154 views
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[All cameras] Is it possible to access my VIVOTEK camera without a password?
154 views
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[NVR Linux based] Can't control PTZ after adding my ONVIF device to the NVR
153 views
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[Shepherd] How to update the Shepherd device pack in your NRs or NS device?
153 views
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[All cameras] How can I access my camera using my mobile phone?
153 views
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[VORTEX Portal] Smart Privacy Switch
152 views
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[VAST2] How to change the viewing quality on VAST2?
152 views
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Are VIVOTEK products ONVIF compatible?
151 views
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[VORTEX Portal] What is Case Vault and how to create a case report?
150 views
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[VORTEX Portal] How to configure webhook in alarm management?
149 views
Active Guide
[VORTEX Portal] How to send feedback on Deep Search results?
149 views
Active Guide
[VORTEX Portal] How to use license plate search in Deep Search?
147 views
Active Guide
[All cameras] What is the camera's default IP address?
147 views
Active Guide
[Shepherd] How to export the camera list using the Shepherd application?
146 views
Active Guide
[Shepherd][All versions] How to update the device pack of Shepherd?
146 views
Active Guide
[VORTEX] How to reset MFA for a user?
144 views
Active Guide
How to use NVR to control each camera's RS485 command
144 views
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[VAST]Why is network throughput more than the bit rate in camera video setting page?
144 views
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[All cameras] How to find the IP address of your camera using the ARP method?
142 views
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[Linux-based NVRs] Why is the setting of stream 1 changed after adding camera to NVR?
142 views
Active Guide
How to insert VIVOTEK camera into VIVOTEK Linux-based NVR?
142 views
Active Guide
[Windows-based NVRs][NS9521] How many displays can be connected to the NS9521 server?
142 views
Active Guide
[VORTEX] How to snooze particular rule that triggers alarm in message center?
141 views
Active Guide
How to troubleshoot when there is fiber issue for switch?
140 views
Active Guide
[VORTEX Portal] How to add a Reseller via the VORTEX Portal?
139 views
Active Guide
[7000 Series] Are VIVOTEK 7000 series (or older) ONVIF compatible?
139 views
Active Guide
[Vortex] Getting Started: VSS VORTEX Connect Setup Guide
139 views
Active Guide
[VIVOCloud Camera] How to generate the QR code/PCode in a VIVOCloud compatible camera?
139 views
Active Guide
[VORTEX Portal] How to share my devices to the people not in my organization?
138 views
Active Guide
[VORTEX] How to configure MFA for my VORTEX account?
137 views
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[VORTEX] Understanding Audit Logs: User Actions and System Events Tracked
136 views
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[VSS] Can I downgrade from VSS (VAST Security Station) back to VAST2 after upgrading?
136 views
Active Guide
[VSS] What is the VAST Security Station default username and password?
136 views
Active Guide
[VORTEX] Can the MFA setup in VOREX work with my SSO login?
135 views
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[VORTEX] Getting Started: How to Transfer VORTEX Organization Ownership
135 views
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[VAST2] How to disable blue motion cells, grid, and person Icon in VAST2 camera view?
134 views
Active Guide
[VSS] Is it possible to view live feeds from VAST Security Station using a web browser?
134 views
Active Guide
[Shepherd][3.2.0.3] Why I cannot update the Trend Micro license via Shepherd ?
133 views
Active Guide
[Windows-based NVRs][NR9X81] How to replace and set NVR SATADOM
133 views
Active Guide
[Shepherd] How install Shepherd tool into your PC
133 views
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[NR9581-V3/NR9682-V3] How to upgrade the driver of the RAID card?
132 views
Active Guide
[ONVIF] How can I configure the ONVIF function in my VIVOTEK camera?
132 views
Active Guide
[VORTEX] Getting Started: Setting up your VORTEX account
132 views
Active Guide
[VSS] Which media player can be used to play 3GP videos created by VSS software?
131 views
Active Guide
[VAST] Why do I get warning message when importing the software license?
131 views
Active Guide
[VSS] How to allow a VSS Client to connect to a VSS server through a firewall?
131 views
Active Guide
[VSS] How to add MOXA I/O box to VAST Security Station(VSS)?
131 views
Active Guide
[Shepherd][2.4.0.3] Why the application cannot be opened after Windows 10 upgrade
131 views
Active Guide
[VSS] Can I upgrade NR devices to VSS or do I need a license?
130 views
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[VSS] What port should be forwarded to connect to the VAST Security Station server?
129 views
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[VORTEX] Getting Started: Adding your devices to your VORTEX account
129 views
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[Linux-based NVR] How do I call a preset point using the AJ-001 joystick?
129 views
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[All cameras] Using APIPA makes it easy to find VIVOTEK cameras
129 views
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[All cameras] Browser shows that the connections already exceeded the limit
128 views
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[VAST2] How to use VLC to get the camera rtsp from VAST2
128 views
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[VORTEX Portal] Getting Started: Setting Up User Privileges
128 views
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How to setup VAST Matrix?
127 views
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[VORTEX] Getting Started: VIVOTEK NVR Onboarding Guide
127 views
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[Shepherd] How to batch upload a VADP package into several cameras?
127 views
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What is the rebuild machanism of ND8401/ND8301?
126 views
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[Linux-based NVR] Why I cannot change the camera codec to H.265 in the NVR interface?
126 views
Active Guide
Can VIVOTEK Devices be Integrated with Milestone Video Management Software?
126 views
Active Guide
Adding a substation to VAST
126 views
Active Guide
[Windows-based NVRs][NR9581-V2/NR9681-V2] How to replace and set NVR SATADOM?
126 views
Active Guide
[All Cameras] Which characters cannot be used when setting the camera password?
126 views
Active Guide
[VORTEX] Getting Started: Setting up Cloud Backup for VORTEX cameras
125 views
Active Guide
[All cameras] What can I do if I forget my camera's password?
125 views
Active Guide
[VAST2][2.0.0.1650]How to do when UI is transparent?
124 views
Active Guide
[VIVOCam L2 Switch] How many multicast groups can we have on VIVOTEK switches?
124 views
Active Guide
[Deep Learning VCA Integration] How to use Postman for API Testing?
123 views
Active Guide
[All cameras] What to do if the camera cannot upgrade the firmware
123 views
Active Guide
[All cameras] Why does the camera ask to set a password after upgrading?
123 views
Active Guide
[VIVOCloud] How to rebind the NVR to another VIVOCloud account?
122 views
Active Guide
[Linux-based NVRs] What is the segmentation logic of NVR recording files (.3gp)?
122 views
Active Guide
[NR9X8X/NR9X8X-v2] MegaRaid RAID card SAS Activity LED
121 views
Active Guide
NVR series support USB joystick? How to operate the joystick?
121 views
Active Guide
[Shepherd] Does the Shepherd application supports MAC OS?
121 views
Active Guide
[All cameras] How to find and connect to VIVOTEK cameras
121 views
Active Guide
How to add the camera into iViewer?
120 views
Active Guide
How to perform camera PTZ on VAST by click on image?
120 views
Active Guide
[Shepherd] Can you find ONVIF cameras when using the Shepherd application?
120 views
Active Guide
[All Cameras] How to upgrade the firmware of a VIVOTEK camera?
120 views
Active Guide
Getting Started: Enabling the VIVOCloud service in your NVR
119 views
Active Guide
[VAST]Why does VAST playback show export failed ffffffff while exporting video clips?
119 views
Active Guide
[VORTEX] Getting Started: VIVOTEK VSS Onboarding Guide
118 views
Active Guide
[Linux-based NVR] Does VIVOTEK NVR support FTP active connections?
117 views
Active Guide
[NR9581/NR9681][1.13.1.10] How to connect and configure UPS to NR9581/NR9681?
117 views
Active Guide
What is Virtual Matrix on VAST?
116 views
Active Guide
[All cameras] What to do if the camera cannot be found on the network using Shepherd
116 views
Active Guide
How to get previous recordings when I re-intsall VAST?
115 views
Active Guide
[Shepherd2] Failed to create OpenGL context for format QSurfaceFormat...
114 views
Active Guide
How to add or remove different camera in my favorite list on iViewer?
113 views
Active Guide
[VSS] How do I choose between CMS Relay and Direct Link? How do I set it up?
112 views
Active Guide
[VSS] What port is used to login to the VAST Security Station?
112 views
Active Guide
[Windows-based NVRs] How to add drives to expand storage volume?
111 views
Active Guide
[AW-GET-094A-130]How to set VLAN and port trunk?
111 views
Active Guide
[AW-GET-083A-120] How much the voltage of AW-GET-083A-120 per port?
111 views
Active Guide
How to add VMS into CMS as substation?
110 views
Active Guide
[Shepherd2][3.0.0.1] How to change the Shepherd's UI size when it is too large?
110 views
Active Guide
[All cameras] What is the camera ethernet speed and how to check it?
107 views
Active Guide
[All cameras] How many user accounts can be configured in one camera?
105 views
Active Guide
[VSS] Why I cannot find the VIVOCloud feature in the VSS Standard version?
103 views
Active Guide
[Linux-based NVRs] What is the maximum capacity limit of a USB dongle?
101 views
Active Guide
How to update VAST status in iViewer?
100 views
Active Guide