Vivotek
Vivotek Knowledge Base Articles
181 Articles
[VAST] How to use the VAST Playback to export the NVR recording file with larger size
237 views
Active Guide
[VAST/VAST2] What are the benefits of adding Linux-based NVRs as substation in VAST2?
233 views
Active Guide
[VAST2] How to add the camera into VAST2 manually by using different protocols
221 views
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[VAST2] How to add cameras into VAST2?
205 views
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[VORTEX] Can I enable MFA for all users in my organization?
181 views
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[VORTEX Portal] Frame by Frame Playback
180 views
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[VSS] Is it possible to upgrade my VAST station directly to VSS?
178 views
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[VORTEX] How do I create an archive file?
177 views
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[VORTEX Portal] AI Hub
176 views
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[VORTEX Portal] How can I set up alarm notifications for VORTEX Connect system events?
172 views
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[VORTEX Portal] How to use Missing/Unattended Object Detection rules in VCA Detection?
169 views
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[VORTEX] What will happen if you hardware reset your VORTEX camera?
167 views
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[VORTEX]How to pause alarm using alarm management?
166 views
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[VORTEX Portal] How can I set up the VCA configuration via the Vivotek Camera webpage?
163 views
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[VORTEX] How can I help VORTEX improve AI services?
162 views
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[VORTEX] What kinds of MFA methods does VORTEX support?
162 views
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[VORTEX] What will happen if you remove your device from your organization?
161 views
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[Unmanaged PoE Switch] What's the power consumption of unmanaged PoE Switch ?
161 views
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[VORTEX Portal] What is synchronized playback and how to use it?
159 views
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[VORTEX Portal] How can I share an archive file with someone outside my organization?
158 views
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[VORTEX Portal] Facial recognition
158 views
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[VORTEX Portal] What is device offline delay time and how can I modify it?
157 views
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[VORTEX Portal] List of Supported Hotkeys
156 views
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[All cameras] How can I access my camera using my mobile phone?
153 views
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[NVR Linux based] Can't control PTZ after adding my ONVIF device to the NVR
152 views
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[Shepherd] How to update the Shepherd device pack in your NRs or NS device?
152 views
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[All cameras] What is the default password used by VIVOTEK cameras?
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[VORTEX Portal] Smart Privacy Switch
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Are VIVOTEK products ONVIF compatible?
151 views
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[VAST2] How to change the viewing quality on VAST2?
150 views
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[VIVOCloud Application] How to share your device with other account?
149 views
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[All cameras] Is it possible to access my VIVOTEK camera without a password?
149 views
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[VORTEX Portal] What is Case Vault and how to create a case report?
146 views
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[Shepherd][All versions] How to update the device pack of Shepherd?
146 views
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[VORTEX Portal] How to configure webhook in alarm management?
145 views
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[VORTEX Portal] How to use license plate search in Deep Search?
145 views
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[Shepherd] How to export the camera list using the Shepherd application?
145 views
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[VORTEX Portal] How to send feedback on Deep Search results?
144 views
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[VORTEX] How to reset MFA for a user?
143 views
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[All cameras] What is the camera's default IP address?
143 views
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[All cameras] How to find the IP address of your camera using the ARP method?
141 views
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[Linux-based NVRs] Why is the setting of stream 1 changed after adding camera to NVR?
140 views
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[VAST]Why is network throughput more than the bit rate in camera video setting page?
140 views
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[Windows-based NVRs][NS9521] How many displays can be connected to the NS9521 server?
140 views
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[VIVOCloud Camera] How to generate the QR code/PCode in a VIVOCloud compatible camera?
139 views
Active Guide
[VORTEX Portal] How to add a Reseller via the VORTEX Portal?
138 views
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How to use NVR to control each camera's RS485 command
138 views
Active Guide
How to insert VIVOTEK camera into VIVOTEK Linux-based NVR?
137 views
Active Guide
[VORTEX] How to snooze particular rule that triggers alarm in message center?
135 views
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[VORTEX] How to configure MFA for my VORTEX account?
135 views
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How to troubleshoot when there is fiber issue for switch?
135 views
Active Guide
[VORTEX] Understanding Audit Logs: User Actions and System Events Tracked
134 views
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[VSS] Is it possible to view live feeds from VAST Security Station using a web browser?
134 views
Active Guide
[Vortex] Getting Started: VSS VORTEX Connect Setup Guide
134 views
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[VORTEX] Getting Started: How to Transfer VORTEX Organization Ownership
134 views
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[7000 Series] Are VIVOTEK 7000 series (or older) ONVIF compatible?
133 views
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[VORTEX Portal] How to share my devices to the people not in my organization?
132 views
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[VAST2] How to disable blue motion cells, grid, and person Icon in VAST2 camera view?
131 views
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[NR9581-V3/NR9682-V3] How to upgrade the driver of the RAID card?
131 views
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[VSS] What is the VAST Security Station default username and password?
131 views
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[Shepherd][3.2.0.3] Why I cannot update the Trend Micro license via Shepherd ?
130 views
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[VORTEX] Can the MFA setup in VOREX work with my SSO login?
129 views
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[VAST] Why do I get warning message when importing the software license?
129 views
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[ONVIF] How can I configure the ONVIF function in my VIVOTEK camera?
129 views
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[VSS] Can I downgrade from VSS (VAST Security Station) back to VAST2 after upgrading?
129 views
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[VSS] Which media player can be used to play 3GP videos created by VSS software?
128 views
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[VSS] How to allow a VSS Client to connect to a VSS server through a firewall?
128 views
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[Shepherd] How install Shepherd tool into your PC
128 views
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[VORTEX Portal] Getting Started: Setting Up User Privileges
127 views
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[VORTEX] Getting Started: Setting up your VORTEX account
127 views
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[Windows-based NVRs][NR9X81] How to replace and set NVR SATADOM
127 views
Active Guide
Can VIVOTEK Devices be Integrated with Milestone Video Management Software?
126 views
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How to setup VAST Matrix?
126 views
Active Guide
[VSS] How to add MOXA I/O box to VAST Security Station(VSS)?
126 views
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[VORTEX] Getting Started: VIVOTEK NVR Onboarding Guide
126 views
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[Shepherd][2.4.0.3] Why the application cannot be opened after Windows 10 upgrade
126 views
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[VAST2] How to use VLC to get the camera rtsp from VAST2
125 views
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Adding a substation to VAST
125 views
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[VSS] What port should be forwarded to connect to the VAST Security Station server?
125 views
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[VSS] Can I upgrade NR devices to VSS or do I need a license?
125 views
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[VORTEX] Getting Started: Adding your devices to your VORTEX account
125 views
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[Linux-based NVR] How do I call a preset point using the AJ-001 joystick?
125 views
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[Windows-based NVRs][NR9581-V2/NR9681-V2] How to replace and set NVR SATADOM?
125 views
Active Guide
[All Cameras] Which characters cannot be used when setting the camera password?
125 views
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[Shepherd] How to batch upload a VADP package into several cameras?
125 views
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[Linux-based NVR] Why I cannot change the camera codec to H.265 in the NVR interface?
124 views
Active Guide
[VORTEX] Getting Started: Setting up Cloud Backup for VORTEX cameras
123 views
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[VAST2][2.0.0.1650]How to do when UI is transparent?
122 views
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[VIVOCloud] How to rebind the NVR to another VIVOCloud account?
122 views
Active Guide
[All cameras] Using APIPA makes it easy to find VIVOTEK cameras
122 views
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[All cameras] Browser shows that the connections already exceeded the limit
121 views
Active Guide
NVR series support USB joystick? How to operate the joystick?
121 views
Active Guide
[All Cameras] How to upgrade the firmware of a VIVOTEK camera?
120 views
Active Guide
[All cameras] What can I do if I forget my camera's password?
119 views
Active Guide
[NR9X8X/NR9X8X-v2] MegaRaid RAID card SAS Activity LED
118 views
Active Guide
What is the rebuild machanism of ND8401/ND8301?
118 views
Active Guide
[Deep Learning VCA Integration] How to use Postman for API Testing?
118 views
Active Guide
[Shepherd] Does the Shepherd application supports MAC OS?
118 views
Active Guide
[VIVOCam L2 Switch] How many multicast groups can we have on VIVOTEK switches?
118 views
Active Guide
[All cameras] What to do if the camera cannot upgrade the firmware
118 views
Active Guide
[All cameras] Why does the camera ask to set a password after upgrading?
118 views
Active Guide
How to add the camera into iViewer?
117 views
Active Guide
How to perform camera PTZ on VAST by click on image?
117 views
Active Guide
[VORTEX] Getting Started: VIVOTEK VSS Onboarding Guide
117 views
Active Guide
Getting Started: Enabling the VIVOCloud service in your NVR
116 views
Active Guide
[VAST]Why does VAST playback show export failed ffffffff while exporting video clips?
116 views
Active Guide
[Linux-based NVRs] What is the segmentation logic of NVR recording files (.3gp)?
116 views
Active Guide
[Linux-based NVR] Does VIVOTEK NVR support FTP active connections?
116 views
Active Guide
[Shepherd] Can you find ONVIF cameras when using the Shepherd application?
116 views
Active Guide
[NR9581/NR9681][1.13.1.10] How to connect and configure UPS to NR9581/NR9681?
116 views
Active Guide
How to get previous recordings when I re-intsall VAST?
115 views
Active Guide
What is Virtual Matrix on VAST?
114 views
Active Guide
[All cameras] How to find and connect to VIVOTEK cameras
114 views
Active Guide
How to add or remove different camera in my favorite list on iViewer?
113 views
Active Guide
[Shepherd2] Failed to create OpenGL context for format QSurfaceFormat...
113 views
Active Guide
[VSS] How do I choose between CMS Relay and Direct Link? How do I set it up?
112 views
Active Guide
[All cameras] What to do if the camera cannot be found on the network using Shepherd
112 views
Active Guide
[VSS] What port is used to login to the VAST Security Station?
111 views
Active Guide
[Windows-based NVRs] How to add drives to expand storage volume?
110 views
Active Guide
[AW-GET-083A-120] How much the voltage of AW-GET-083A-120 per port?
110 views
Active Guide
How to add VMS into CMS as substation?
109 views
Active Guide
[All cameras] What is the camera ethernet speed and how to check it?
105 views
Active Guide
[Shepherd2][3.0.0.1] How to change the Shepherd's UI size when it is too large?
104 views
Active Guide
[AW-GET-094A-130]How to set VLAN and port trunk?
104 views
Active Guide
[All cameras] How many user accounts can be configured in one camera?
102 views
Active Guide
[Linux-based NVRs] What is the maximum capacity limit of a USB dongle?
101 views
Active Guide
[VSS] Why I cannot find the VIVOCloud feature in the VSS Standard version?
98 views
Active Guide
How to update VAST status in iViewer?
96 views
Active Guide