[All cameras] How to find the IP address of your camera using the ARP method?

If the camera is showing a blinking green LED usually means that the camera is connected to the network and by using VIVOTEK tools such as Shepherd and VAST2 search engine (if installed) you should be able to find the camera easily, but what can you do if you cannot find the camera in this situation, specially if the camera is indicating that is connected to the network?

Fortunately, the Windows OS have a ARP lookup method will allow you to find all the connected devices IP and MAC address that are in the same network as your PC. So if you cannot find the camera using the Shepherd application or VAST2 search function, but you know the camera MAC address you can use this method to double check if the camera is actually in the same network as the PC. In order to do that follow the next steps:

Step 1. Open a command prompt window on your computer (cmd.exe). You can simply press the Windows Icon and search for the Windows System > Command Prompt path.

Or by simply typing cmd.exe in the search bar.

Step 2. Enter the following command: arp -a followed by pressing the enter button.

The result will be displayed automatically in the same window.

Step 3. Check if the camera Physical Address (MAC) appears in the list. Note: VIVOTEK cameras MAC address will start with the following format: 00-02-D1-XX-XX-XX.

If it appears in the list try to connect to it,

If not, this means that the camera may not be on the same network as the PC or the PC is being routed to a different network.