Error: This device has been reported as stolen
As the message implies, the unit you recently purchased has been identified as stolen property. Stolen device are not covered under warranty and will not be supported by our cloud platform.
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What Should I Do
1. Contact the seller to raise a dispute
If the doorbell was purchased from an unauthorized third party (e.g. eBay, Facebook Marketplace), reach out to the seller directly to request a refund or resolution, citing that the product was reported stolen and is not valid for registration or warranty.
2. Dispute the purchase via your Master/VISA card
If the seller is unresponsive or refuses a refund, contact your bank or card issuer to initiate a chargeback.
3. Purchase a Genuine Device
To support affected customers, we’re offering a 30% discount (valid for 3 months) on a new Evo Doorbell through our official Swannstore. Email our Customer Service for more details:
- AU: aucs@swann.com
- UK: ukcs@swann.com
- US: uscs@swann.com
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