I tried to connect AW-IHT-0501 to the AW-GEV-264A-370 with fiber but fail, what could be the problem?

Super Admin
01 May 2026
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QUESTION

I tried to connect AW-IHT-0501 to the AW-GEV-264A-370 with fiber but fail, the LED on the switch port was not even lit,what could be the problem?
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ANSWER

1. Change the fiber port settings on AW-GEV-264A-370 to  "100-FX_AMS" or "100-FX"
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2. Make sure the SFP module on AW-GEV-264A-370  is dual stream and 1310nm
3. Make sure you are connecting with is dual stream fiber cable

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