Safire - How to recover password by email or recovery questions

To recover the password:

1. Open SADP Tool2

. Click on "Forgot Password"

3. Use the questions or the email option

4. If the email option is chosen

Save the QR and send the QR to the email address pw_recovery@device-service.com as an attachment. (Or use the XML code)

In general, when using automated email services, you will get a retrieval file within 5 minutes.

Note:

This email address only works when you have registered the email address you registered on the device. See the article: Safire - Prepare for lost passwords

When you have received the email

Use the verification code from the email and create a new password

Note:

When deactivating the Safire network cameras that are connected to the NVR for which you have requested password recovery, also select (A) "Reset Network Camera's Passwords".

When not using email or questions on the device

Select the secret key export/import mode and send the XML file to your supplier or distributor.

They will process the recovery and get back to you with the key in your mail.

Please note that this is not an automated process and may take time.

Note:

The file you receive is valid for a period of 48 hours. You cannot shut down or restart your computer until after you have completed all the steps.

3. When you receive the recovery file

3.1 In step 2

A. Select import file

B. Import the XML file from the received e-mail

C. Create a new password

D. Confirm password