[Vortex] Getting Started: VSS VORTEX Connect Setup Guide

VORTEX Connect links your on-premise VSS with the VORTEX cloud for remote monitoring via the VORTEX Portal and Mobile App.
A registered VORTEX account is required to use this service.”

Setup Overview

Setting up VORTEX Connect involves three parts:

1. Enable VORTEX Connect service on VSS
2. Register and log in to your VORTEX account via the VORTEX Portal or Mobile App
3. Add VSS to the VORTEX cloud

Follow the steps in each part to complete the setup.

Part 1. Enable VORTEX Connect service on VSS

1. Go to the Settings > VORTEX Connect, and enable VORTEX Connect in your VSS.

2. Confirm that the Cloud connection status shows Connected. A unique Device ID will be generated when your VSS is successfully linked to the VORTEX platform.

3. If the Cloud connection status shows Disconnected, check your network connection. An active internet connection is required to use this feature.

Part 2. Register and log in to the VORTEX account

Since this service is provided by the VORTEX Cloud platform, you must log in with your VORTEX account via the VORTEX Portal or Mobile App.

• If you don’t have a VORTEX account, follow the instructions in:
  [VORTEX] Getting Started: Setting up your VORTEX account – VIVOTEK Support Center
• If your account is not yet part of a VORTEX Organization, the Portal will guide you to create one or join an existing Organization.
• If your System Integrator (SI) supports the VORTEX platform, you may contact them to help you join their Organization or create one for you.

Part 3.  Add VSS to the VORTEX cloud

You can add your VSS to a VORTEX Organization using either method:

• From the VORTEX Portal:
  Go to the Devices page, select Add Device, and enter the Device ID shown in your VSS VORTEX Connect screen.
• From the VORTEX Mobile App:
  Select Add Device, then use the QR code scanner to scan the QR code displayed in your VSS VORTEX Connect screen.

Verify your connection

After adding your VSS to a VORTEX Organization:

• In the VORTEX Portal or App, check that your VSS appears in the Devices Tab.
• In your VSS VORTEX Connect screen, confirm that the Organization binding status shows Bound. 

What happens after setup?

Once setup is complete, you can:

• Monitor camera live video from your VSS remotely using the VORTEX Portal or Mobile App.
• Access and playback recorded footage anytime, anywhere.