9. Safire Smart - Basic training - Troubleshooting guide (2025)

🛠️ Troubleshooting Guide

1. No Image from Cameras

Causes:

• Camera not properly connected to PoE port.
• IP address conflict or incorrect network configuration.
• Camera not compatible or not ONVIF-compliant.

Solutions:

• Check cabling and PoE status.
• Go to Settings → Camera → Add and manually add via IP.
• Ensure the camera supports ONVIF and is correctly configured.

2. No Access via Safire Smart App

Causes:

• P2P not enabled or NAT status offline.
• Poor internet connection.
• Incorrect QR code or Device ID.

Solutions:

• Activate P2P via Network → NAT.
• Check if the NVR has internet access.
• Scan the correct QR code and verify login credentials.

3. No Recording or Playback Available

Causes:

• Hard drive not installed or defective.
• Recording schedule not set.
• Footage overwritten due to storage limit.

Solutions:

• Go to Storage → HDD Status and check if the drive is working.
• Set a recording schedule via Recording → Schedule.
• Check if the drive is full and enable overwriting.

4. NVR Responds Slowly or Freezes

Causes:

• Too many simultaneous streams.
• Outdated firmware.
• Defective or full hard drive.

Solutions:

• Reduce the number of simultaneous live streams.
• Perform a firmware update via the Safire CCTV Website.
• Check HDD status and replace if necessary.

5. No Network Connection

Causes:

• Network cable loose or defective.
• DHCP not active.
• IP conflict with another device.

Solutions:

• Check cable and router port.
• Enable DHCP or set a static IP address.
• Check IP address via Network → TCP/IP.

6. Motion Detection Not Working

Causes:

• Detection not activated.
• Sensitivity too low.
• Camera does not support VCA functions.

Solutions:

• Activate Detection.
• Adjust sensitivity.
• Check if the camera supports VCA.