Knowledge Base

Get help from Digital Watchdog’s Technical Support professionals. Quickly find and download information about our products, including manuals and documentation to install and get the most from your investment in video surveillance.

• Registering Cameras with RTSP for COVA

QNAP Knowledge Base Articles

• Sharing a file or folder on a social network | QuTS hero 6.0.x
• Can I upgrade QTS to QuTS Hero directly on my NAS?
• Shared folder management | QuTS hero 6.0.x
• What is System Reserved space?
• Restoring a MariaDB database | QuTS hero 6.0.x

• How to connect to an IP camera from a computer.
• How to Batch Update IP Camera addresses on Speco Blue VMS
• How to Export/Import a Configuration File with Speco Blue VMS
• How to Setup Time Synchronization on Speco Blue VMS Lite
• How to Playback & Export Video from SecureGuard® CMS

2M Technology Knowledge Base Articles

• How to Upgrade the Firmware
• How to Set Up SuperLive Plus
• How to Use Star4Live
• Using QR Code Opening
• Why is my 2MITD constantly reading temperatures?

Alfred Camera Zendesk Knowledge Base Articles

• What is Guest Access Mode
• Important Update to AlfredCamera's Recording Viewing Features
• How do I set up AlfredCamera?
• What is AlfredCamera?
• What are some of the requirements to use AlfredCamera?

Annke Knowledge Base Articles

• Myannke - Specification of I41EJ
• How to adjust dual lens camera's image stitching distance
• Annke Vision - Configuring Multicast on ANNKE NVR
• Annke Vision-The Introduction of The Different Light Modes of Smart Dual Light Analog Camera.
• Annke Sight - How to connect my NVR to Echo Show

Camius Security Support and Guides

• Installation Guide for Camius Analog Cameras
• User Manual for Intelligent Detection
• User Manual For IP Cameras (Non-R series)
• SCOUT20PTZ controls
• User Manual For IPVault Network Video Recorders

CCTV Security Pros Tech Setup Guides

• Setting Up RTMP
• Invalid Camera Format Error
• Using Premade Cables
• CCTV Black Line DVR - Complete User Manual V1.1.0
• Changing Your Password

IC Plus Knowledge Base Articles

• Uniview - NVR - Why can't query the record from NVR?
• TP-Link - Omada & VIGI — Service Provider Guide Cloud Access & End-User Sharing
• Uniview - Dual Lens PTZ - How to Set Up a Uniview Dual Lens PTZ
• Uniview - NVR - How to check hard disk’s health status?
• Uniview - RTSP Generator

Lorex Knowledge Base Articles

• U3 Series - Lorex Connect UA 4K 8-Channel PoE Network Video Recorder - Installation Guide
• Getting Started
• Setup
• U3 Series - Lorex Connect U3 2K+ or 4K POE Turret Camera- Installation Guide
• U3 Series - Lorex Connect U3 2K+ or 4K POE Bullet Camera- Installation Guide

LT Security Zendesk Knowledge Base Articles

• CMS. 2.0
• Ubi Router Setup
• LTS and Control4 Integration Tutorial
• Control4 Driver Check list
• NVMS1200

Nelly's Security Zendesk Knowledge Base Articles

• How To Access PVM Web Interface
• Setting Up AD MODE On The PVM
• Wiring Guide
• Recommended Apps to view on a cell phone
• How to Enable IE Mode in Microsoft Edge

Sannce Knowledge Base Articles

• NW41Q- Download link of files in CD
• How to Install the TeamViewer for Remote Support
• Joylite - How to reset the camera?
• DE41G/DE81G-Download link of files in CD
• Joylite - How to Connect the Camera with Cable to the Phone App?

SCW Knowledge Base Articles

• Why Cameras
• Buying A Security Camera System
• Multi-Site / Complex Surveillance Systems
• How to Buy the Right Security Camera System for You
• Varifocal vs Fixed Lens Security Cameras

SpyCamerasCCTV Help Center Articles

• How to install or replace the hard drive in a Gamut recorder
• Meaning of error codes in SADP
• How to Open and Extract a .zip or .rar Folder on Windows
• How to find out your IP range or the default gateway of your router on a Windows or Mac computer
• Basics of a Home Network and CCTV Systems

Swann Knowledge Base Articles

• How to Connect a Doorstrike
• How far from my Wi-Fi router can I mount my camera?
• DIY Security Kit - Monitor showing no picture
• Doorstrike Diode placement
• DVRx-2500: Setup Motion Recording

Verkada Knowledge Base Articles

• Use the Guest Healthcare Portal
• Enterprise Controlled Encryption
• Door Schedules and Exceptions
• Set up a Guest Tablet for Healthcare
• Manage Departments and Checkpoints

Visiotech Zendesk Knowledge Base Articles

• ADAM module configuration with Safire NVR
• 09 - Akuvox eCloud - adding a Property manager
• 12 - Akuvox eCloud - Property manager - Visitor & Staff menu tab
• APP TUYA WEB ACCESS SMART IP CAMERAS - PC - MAC / APP TUYA SMART CAMERAS WEB ACCESS - PC - MAC
• Safire Smart - SF-JBOX-0205

Vivotek Knowledge Base Articles

• [All cameras] How to find the IP address of your camera using the ARP method?
• [All cameras] What can be done if the camera cannot be accessed after a firmware upgrade
• [All cameras] Browser shows that the connections already exceeded the limit
• [All cameras] Why can't I find the Safe100.net or 2bThere.net Express Link configuration in the camera's network interface after the firmware upgrade?
• [VORTEX Portal] How to add a Reseller via the VORTEX Portal?

YI Technology Help Center Articles

• What's inside the box (Kami Mini)
• Why are alerts not triggered when there is movement?
• What is the auto low light feature? (YI 4K Action Camera)
• Why does the app show the message "No SD card" when I have already inserted an SD card into the camera?
• Having issue with installing the YI/Kami Home PC App?

Spymonkey Blog Guides

• Uniview Guide: EZCloud
• Uniview Guide: Email Notifications
• Uniview Guide: EZView
• Uniview Guides by SpyMonkey
• Uniview Guide: EZStation

Arecont Vision Documentation

• AV Firmware Updates
• How to Fix "Respawning too fast" error on Linux recorders
• Pink Sensors on WDR cameras
• Mega series camera will not add as an ONVIF device on 3rd party recorders
• ConteraCMR | Update Your Server Software

IDIS Video Security Solutions Documentation

• Release notes | IDIS Solution Suite 5.1.0
• Release Notes | IDIS Center v6.9.1
• Release Notes | IDIS Center v6.9.0
• Cybersecurity: Data Security Features
• IDIS Center: Product Features & System Requirements

Solink Video Security Documentation

• Multi-Device Site Management Overview
• Billing and Payments Information
• Security Requirements
• Data Residency Information
• HW-DM100-2W Camera Install Guide

Camcloud Cloud Video Documentation

• Plans and Pricing Summary
• Reseller Account Management: Admin Portal
• Essential Network Settings (Static IP, DNS, and DDNS)
• Axis
• Timezones and On Screen Display